Kwankaow (Noon) Hangsapruek

Experienced in Sales & Account Management associated with a demonstrated history of working in both consulting and technology company. Skilled in Data Analysis, Account Management, and Business Development. Strong professional with a Master of Science (MSc) focused in Business Analytics, and Consulting from University of Warwick, UK.

kwankaowh@gmail.com | Bangkok, Thailand

Work Experience

  • Market Management | Market Associate at Expedia Group | Apr, 2016 – present

    Account Management

    - Lead and manage the account of 10,000+ hotels in emerging markets

    - Manage a high value account of 190+ hotels in Bangkok with profits exceeding 4M USD

    - Maximize revenue and room nights for hoteliers as well as profit margin for Expedia

    - Maintain the competitiveness across all channels and platforms

    - Manage cases via internal case management tools (Salesforce.com)

    Marketing

    - Analyse business initiatives and execute pricing tactics for hotel partners in emerging markets

    - Create campaigns and other merchandizing tools to boost up sales

    - Develop partner communication tools

    - Managed the Expedia LINE@ account project in Thailand

  • Business Consultant (6M contract) | Nov, 2015 – Apr, 2016

    Process Development & Change Enablement

    - Study and document AS-IS process flows at Minor Food Group company as part of Global Business Services project.

    - Analyze issues and root causes to develop operation's gap analysis.

    - Assess and develop TO-BE processes to improve so as to deliver high-performance services.

    - Enable changes and communicate to get buy in from all stakeholders.

    The workflow covers network planning,  site acquisition, construction project, repair & maintenance, supply chain management and IT.

  • Management Consulting Analyst | Accenture | Apr, 2014 – Oct, 2015

    Talent Segments: Strategy, Process Improvement, Talent & Organization Development, Change Management

    Thai Government Strategy & Service Improvement Master Plan Project (Client: Thai public sector under Prime Minister’s Office)

    - Researched particularly on international trade, investment and tourism areas to shape pragmatic value proposition

    - Gathered information from various stakeholders such as 36 public agencies, private sectors, and individuals

    - Led and monitored quick-win implementation in the last phrase of the project

    Human Resource Development Project (Client: Thai public sectors)

    - Developed the curriculum and all training materials

    - Organized simulation-based training for 200 government officials to master their core consulting skills

    - Received 98% satisfaction rate from participants according to the surveys

Education

M.SC, Business Analytics and Consulting

2012 - 2013 University of Warwick

B.A, Economics (Upper 2nd-Class Honor)

2008 - 2012 Thammasat University

B.A, Economics (Bilateral Exchange Program)

2009 - 2010 University of Ottawa

Skill

Account Management

Manage the account of 10,000+ hotels in emerging markets with up to 140% QOQ growth

Manage a high value account of 190+ hotels in Bangkok with profits exceeding 4M USD

Testimonial

Noon is not just a great team player but is also a natural leader that has proven even as an individual contributor, one could greatly contribute to building and maintaining teams. Referred to as taking a “captain” role – she has countlessly helped in ramping up new hires and leading projects. She communicates her ideas, challenges and solutions proactively. Noon also excels at strategy execution and does not stop when the project has been rolled out, but sees it to completion. She goes above and beyond by tracking performance, analyzing what is working and not working and shares this with the team. - Wijitchai, Area Manager at Expedia